Returns & Exchanges
At Cycle City Outdoors, we want to ensure you are fully satisfied with your gear; if your purchase doesn't meet your expectations, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Log into our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Ensure all apparel is in its original, unworn condition with tags attached, and pack the items securely in their original packaging.
Print and Attach Label
Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing